Registration and Billing – In order to use some of our services, we ask our customers to give us contact information (name, address and phone number). We use this information to contact customers about services or products that may interest them. We also ask our customers to give us their e-mail addresses and credit card information for certain services. We DO NOT distribute e-mail addresses or phone numbers outside of TraderInsight.com.
We DO NOT disclose credit card information to any entity other than credit card processing companies that assist us in billing customers for goods and services.
Communications from the Site
Special Offers and Updates – We send all new members a welcome e-mail to verify password and username. Established members will occasionally receive information on products, services and special deals. Occasionally these updates or other important information may be sent out by third parties on our behalf. Please be assured that any third party who contacts you in this capacity has executed a confidentiality agreement with us that contains a provision ensuring the privacy and security of any transferred information and limits the third party’s use of the shared information to sending updates or providing services on our behalf. Our subsidiary companies may also send you information about their services and products. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by a Trader Insight business partner, we may also send the information you have supplied to the Trader Insight business partners that offer such products or services. Please be assured that these Trader Insight business partners have agreed to ensure the privacy and security of any transferred information and may only use the shared information to send you information about products or services about which you asked or registered for.Out of respect for the privacy of our users we present the option to not receive these types of communications in these e-mails.
Newsletters – If a user wishes to subscribe to our newsletters, we ask for contact information such as name and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.
Service Announcements – On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service – We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the users wishes.
We take every precaution to protect our customers’ information. When customers submit sensitive information via our website, their information is protected both online and off-line.
When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
We also do everything in our power to protect user-information off-line. We restrict all of our customers’ information to our offices, and only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.
If you have any questions about the security at our website, please contact us via e-mail at to [email protected] traderinsight.com
Correcting/Updating/Deleting/Deactivating Personal Information – If a customer’s personally identifiable information changes (such as zip code, phone, e-mail or mailing address), or if a customer no longer desires our service, we provide a way to correct, update or delete/deactivate the customer’s personally identifiable information. This can usually be done at the member information page, by e-mailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.