Privacy Policy
TraderInsight.com is committed to protecting the private sensitive information of our customers and we strongly urge our customers to take some time to review these policies.
Information Collection
Registration and Billing – In order to use some of our services, we ask our customers to give us contact information (name, address and phone number). We use this information to contact customers about services or products that may interest them. We also ask our customers to give us their e-mail addresses and credit card information for certain services. We DO NOT distribute e-mail addresses or phone numbers outside of TraderInsight.com.
We DO NOT disclose credit card information to any entity other than credit card processing companies that assist us in billing customers for goods and services.
Communications from the Site
Special Offers and Updates – We send all new members a welcome e-mail to verify password and username. Established members will occasionally receive information on products, services and special deals. We will never share your information with third parties.
Newsletters – If a user wishes to subscribe to our newsletters, we ask for contact information such as name and e-mail address. Out of respect for our users privacy we provide a way to opt-out of these communications.
Service Announcements – On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service – We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the users wishes.
Security
We take every precaution to protect our customers’ information. When customers submit sensitive information via our website, their information is protected both online and off-line.
When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
We also do everything in our power to protect user-information off-line. We restrict all of our customers’ information to our offices, and only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use passwords to access the information and are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.
If you have any questions about the security at our website, please contact us via e-mail at to support@ traderinsight.com
Correcting/Updating/Deleting/Deactivating Personal Information – If a customer’s personally identifiable information changes (such as zip code, phone, e-mail or mailing address), or if a customer no longer desires our service, we provide a way to correct, update or delete/deactivate the customer’s personally identifiable information. This can usually be done at the member information page, by e-mailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
Contact Information
If you have any questions or suggestions regarding our privacy policy, please contact us.